Refund policy

Return and Refund Policy

Your rights under the Consumer Guarantees Act 1993

This policy does not limit or exclude any rights you have under the Consumer Guarantees Act 1993 (CGA). If a product you purchase from us has a fault, fails to match its description, or is not fit for purpose, you may be entitled to a remedy under the CGA regardless of this policy. These remedies may include repair, replacement, or refund depending on the nature and severity of the failure.

Change of mind returns

For change of mind returns (where there is no fault with the product), we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a change of mind return, your item must be unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at sales@ericksenhonda.co.nz. Return items must be sent to the following address at your own cost:

15-19 Hill Road, Bayview 4104, Napier

Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we will provide instructions on how to send your package.

Damaged, defective, or incorrect items

Please inspect your order upon receipt. If your item is defective, damaged, or you receive the wrong item, contact us immediately at sales@ericksenhonda.co.nz so we can evaluate the issue and arrange a suitable remedy. In these circumstances, your rights under the Consumer Guarantees Act apply, and we will cover reasonable return costs where appropriate.

Non-returnable items

Certain items cannot be returned for change of mind, including perishable goods (such as food, flowers, or plants), custom or personalised products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards. Please contact us if you have questions about a specific item.

Exchanges

To exchange an item, please return it following the process above and make a separate purchase for the new item once your return is accepted.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since we approved your return, please contact us at sales@ericksenhonda.co.nz.